This position is for the evening shift: 3pm – 11:30pm
The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/365 environment.
- Representative must be computer literate with the ability to multitask and learn multiple software applications.
- Answer phones to provide support to client facilities, technologists and physicians
- Able to make sound decisions with available facts
- Act as a liaison between physicians, hospitals, clinics and IT support
- Provide excellent customer service, document/address issues in a timely/professional manner
- Assist with the proper initiation of IR physician and case dispatching
- Monitor email and messaging systems and respond appropriately when needed
- On the job training provided
Qualifications:
- High school graduate or GED equivalent
- Experience working in a Healthcare environment is preferred
- Medical terminology
- Call Center experience a plus
- Attention to detail
- Excellent communication skills required
- Outstanding listening and problem-solving abilities
- Must have above average problem resolution and follow-up skills
- Ability to manage multiple priorities and function as a TEAM Player
- Must be able to type a minimum of 30 WPM
- Must be able to multi-task under stress
- Electronic medical records (EMR) experience a plus
- Excellent phone etiquette
