With just a few clicks, there’s a hassle-free way to manage your medical bills online. With our MyDocBill payment portal, we’ve simplified your billing experience, making each task easy and stress-free.
Benefits of the MyDocBill payment portal:
- Pay your bill online
- Correct insurance information
- Set up a payment plan
- View statement history
- Communicate with our billing team
Whether you’re at home or on the go, our user-friendly platform ensures that paying your bill is simple and efficient.
UNDERSTANDING YOUR BILLWhy Did I Get Two Bills?
Rest assured, you are not being double-billed. It is common to receive two separate bills when you have a diagnostic imaging test. When you undergo a medical imaging exam, the billing is divided into two components:
TECHNICAL PORTION
The first bill comes from the hospital or medical center where your test was performed, covering the facility’s costs, imaging equipment, technical staff, and any used medical supplies. This is known as the “technical” portion of the exam.
PROFESSIONAL PORTION
The second bill comes from the radiologists, like Radiology Associates of North Texas, covering their services, including interpreting the imaging exam, reporting findings to your physician, and offering diagnostic advice. This is called the “professional” portion of the exam.
Billing can vary based on the arrangement between your imaging facility and the radiologist. Some facilities may issue a single bill that includes both technical and professional charges, reflecting the combined costs. For details on your specific billing process, please contact your imaging facility.
PRICE TRANSPARENCY Good Faith Estimate
All medical imaging prices are not created equal. When choosing your imaging provider, it’s important to know that there can be significant differences in cost, depending on where your exam is performed.
According to the No Surprise Billing Act, patients have the right to request and receive a Good Faith Estimate on services scheduled to be performed. At Radiology Associates of North Texas, we have always strived for billing transparency which is why we offer price estimates to all our patients.
Understanding Your Health Insurance
Navigating health insurance can be challenging due to complex jargon. A recent survey by the Commonwealth Fund found that many insured Americans struggle with health insurance costs and understanding their coverage.*
However, once you learn the correct definitions of these and other common terms, as well as the basics of health insurance, you’ll feel much more confident knowing what’s covered and how much you’ll need to pay out-of-pocket. You’ll never be surprised by a bill and will have the confidence to dispute a charge that is not correct. Here are the most important terms and concepts to know:
PREMIUM
The amount you pay monthly or annually to your insurance company for health coverage.
DEDUCTIBLE
The amount you pay out-of-pocket before your insurance begins to cover healthcare expenses.
CO-PAY
A fixed fee you pay for specific medical services.
COINSURANCE
The percentage of costs you pay after reaching your deductible for the year.
Allowable vs. Billed
Charges
An allowable charge is the agreed-upon price between your insurance company and your provider for specific services. The billed charge is the total cost for the service as billed by your provider.
Pre-existing Condition
Any illness or chronic health issue present when you apply for health insurance.
Out-of-pocket Maximum
The maximum amount you’ll pay for your medical expenses in a year.
Pre-authorization
Approval from your insurance company is required before undergoing certain tests or procedures.
In-network vs. Out-of-
network Providers
In-network providers have pre-negotiated rates with your insurance company, often resulting in lower costs for services. Out-of-network providers do not have such agreements, but their services may still be covered partially or fully by your insurance.
Continuation of
Coverage
Many employer-sponsored plans allow you to temporarily continue your coverage at your own cost. If you lose your job, you can also shop for individual or family coverage through the health insurance marketplace during a special enrollment period.
*Paying for It: Costs and Debt Making Americans Sicker and Poorer | Commonwealth Fund, commonwealthfund.org
Frequently Asked Questions
Who is Radiology Associates of North Texas?
Who is Zotec Partners?
Zotec Partners is our billing company. The Patient Portal, operated by Zotec, gives patients access to their medical information on their desktop or mobile devices and allows them to check their account balance, update their insurance, and create payment plans.
Why am I receiving this bill?
Why did I receive a text message?
If you’ve received a text from us, you may need to take action on your account. For example, a balance might remain for the physician services provided during your recent visit. Please log in to the Patient Portal to access your account and take care of any necessary actions.
How can I request a copy of my statement?
To receive a copy of your statement, please log into the Patient Portal and click on “Download Statement.” Instructions will be provided on the multiple ways you can receive your statement.
How can I add or change my insurance? Will you bill my primary and secondary insurance carriers?
Radiology Associates of North Texas will submit the bill to your insurance carriers first. We will also include Worker’s Compensation and Automobile insurance. You can log into the Patient Portal to modify or add multiple insurance policies to your account.
If you have a secondary insurance company, a claim will be sent to the secondary insurance company after the primary insurance company pays first. You are then required to supply the pertinent billing information the secondary insurer may require.
Why did my insurance pay only a part of my bill?
Most insurance plans require that you pay a co-payment, coinsurance, or deductible for your health care expenses. Please get in touch with your insurance company for further questions about your health care coverage. You may also log into our Patient Portal to ensure you have added your insurance carrier(s).
How can I pay my bill or set up a payment plan?
If you log into the Patient Portal, you can find the option to pay your bill, set up a payment plan, and make an initial payment. MyDocBill accepts all major credit cards.
I am unable to log into the portal with the details I have provided.
For technical assistance, please call the following number: 817-321-0499.
COMMUNICATION PREFERENCES How We Communicate With You
Our billing team works to ensure that all of our patients receive the correct billing information in a timely manner. Depending on the information provided to us by the imaging facility where the exam was performed, our team may elect to use any or all of the following communication tools.
Phone
