Careers

Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas’ administrative and physician users to ensure the effective performance of computer information systems and workstations.

Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, solving basic or routine issues, and answering general questions about computer system functionality.

Tier 2 support includes solving more advanced issues not requiring coding or engineering-level expertise, remote and on-site desktop support, and researching technical issues through healthcare partner help desks, vendor support, vendor websites, peer-to-peer interaction, and knowledge base searches.

Key Roles / Responsibilities:

• Provide end user support via the IT Service Management System by processing trouble ticket activity and work orders as required. Log all calls and resolutions and respond to all help desk calls in a timely manner.

• Serve as the initial point of contact for troubleshooting hardware and software issues.

• Provide direct support service, repairs and maintenance of computer hardware and peripheral equipment. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.

• Manage and deploy computer baseline image for end users.

• Maintain up-to-date virus protection on desktop and laptop computers.

• Troubleshoot basic network connectivity issue, monitor network services and infrastructure, and respond to network emergencies.

• Manage Microsoft Active Directory User and Computer accounts and password administration. Create and maintain network users, directories, and security by conforming to established guidelines.

• Maintain end-user training documentation and Service Management knowledge base articles.

• Provide downtime communications when needed.

• Regular and timely attendance

• Contribute to IT project initiatives as a dedicated team member.

• Fulfill additional responsibilities as required to keep our IT operations running smoothly.

Required Education, Experience, and Qualifications:

• Flexibility to provide 24/7 365 coverage.

• Education: Associate’s Degree; Bachelor’s Degree in Computer Science or related field; and/or equivalent IT work experience. CompTIA A+ certification is a plus.

• Experience: ITIL foundation or other IT vendor certifications preferred but not required.

• Ability to work effectively based on management direction as well as to work as a strong team contributor.

• Ability to communicate effectively with customers, internal technology teams and end-users; proven experience installing software, security patches, and updates.

• Ability to configure and deploy PC’s and peripheral devices; strong organizational skills; ability to learn quickly and efficiently as a team player with minimal supervision

• Ability to multitask based on priority; customer focused and detail oriented.

• Solid experience with computer hardware, mobile devices, and current Windows Operating Systems.

• Proficiency in the Microsoft Office Suite and familiarity with Active Directory/Administrative Tools.

• Experience with Remote support tools and Ring Central or cloud Voip phone que systems.

• Commitment to a minimum 40-hour work week, unless otherwise instructed

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift 30 pounds at times.

• Physically able to install equipment, including under desks.

• Move Computer throughout the buildings and as directed.

• Must be able to follow written and oral instructions.

• Must be able to complete tasks even with frequent interruptions.

• Must be able to use discretion and independent judgment as needed.

• Must be able to speak clearly on the phone and to peers and staff.

We value our local community of Fort Worth, TX, and are committed to providing opportunities

Position Summary: We are seeking a skilled and motivated Network Administrator to join our dynamic IT team. As a key player in our organization, you will be responsible for the design, implementation, administration, security, and support of our network environments across the company. You’ll work with cutting-edge technologies and be integral in ensuring our network systems are secure, efficient, and resilient.

Key Responsibilities:

• Install, configure, and maintain network hardware and software
• Administer network and telecommunication systems following ITIL best practices for Change Management
• Develop and maintain comprehensive documentation for network and telecommunication system architecture, processes, and procedures
• Coordinate with vendors, including data centers, for system and hardware implementation, maintenance, and repairs
• Monitor and analyze network and server performance to ensure optimal operation
• Implement, monitor, and support network security solutions
• Oversee the administration of our cloud VoIP solution
• Proactively identify and address security vulnerabilities
• Plan for network capacity and storage requirements
• Develop and test disaster recovery plans and procedures
• Collaborate with team members and contribute to other assigned duties and projects
• Ensure regular and timely attendance in all aspects of the role

Required Education, Experience, and Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field

• Preferred: Cisco CCNA certification (minimum), Cisco CCNP or Juniper equivalent routing/switching

• Experience: At least 5 years of experience in network administration, primarily in a Cisco route/switch environment

Skills and Knowledge:

• Strong expertise in networking switch configuration and troubleshooting (e.g., VLANs, spanning tree, trunks, etherchannel, QoS)
• Extensive knowledge of Cisco Catalyst and Nexus platforms (preferred)
• Intermediate working knowledge of routing protocols (e.g., EIGRP, OSPF, BGP) and related troubleshooting
• Experience with enterprise network functions such as DNS and DHCP (Windows server environment is a plus)
• Proficiency in network security/firewalls (access-lists, IPSec VPN tunnels, NAT/PAT, certificates)
• Familiarity with cloud networking concepts and architecture, especially Azure
• Experience with network monitoring and logging solutions
• Knowledge of RADIUS configuration for wireless and network device authentication (Windows server preferred)
• Experience with VoIP solutions, such as RingCentral, is a plus
• Ability to work effectively within a team-oriented environment
• Strong interpersonal, verbal, and written communication skills
• Excellent planning, organizational, analytical, and problem-solving abilities
• Capability to lift and install network/server equipment

Why Join Us?

• Opportunity to work with a talented IT team in a fast-paced, supportive environment
• Exposure to a variety of technologies, including cutting-edge networking and cloud solutions
• A chance to make a direct impact on the company’s infrastructure and security
• Competitive salary and benefits
• Fantastic benefit package including 401K group contributions

If you’re ready to contribute to a growing organization and have the skills we’re looking for, we’d love to hear from you. Apply today and take the next step in your career as a Network Administrator with our team!

This position is for the evening shift: 3pm – 11:30pm

The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/365 environment.

• Representative must be computer literate with the ability to multitask and learn multiple software applications.
• Answer phones to provide support to client facilities, technologists and physicians
• Able to make sound decisions with available facts
• Act as a liaison between physicians, hospitals, clinics and IT support
• Provide excellent customer service, document/address issues in a timely/professional manner
• Assist with the proper initiation of IR physician and case dispatching
• Monitor email and messaging systems and respond appropriately when needed
• On the job training provided

Qualifications:

• High school graduate or GED equivalent
• Experience working in a Healthcare environment is preferred
• Medical terminology
• Call Center experience a plus
• Attention to detail
• Excellent communication skills required
• Outstanding listening and problem-solving abilities
• Must have above average problem resolution and follow-up skills
• Ability to manage multiple priorities and function as a TEAM Player
• Must be able to type a minimum of 30 WPM
• Must be able to multi-task under stress
• Electronic medical records (EMR) experience a plus
• Excellent phone etiquette