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Radiology Associates of North Texas (RANT) es el consultorio más grande operado y propiedad de radiólogos 100% en los EE. UU. y ha trabajado en Texas desde 1937. Nuestros más de 260 radiólogos y más de 30 APP brindan cobertura profesional para más de 65 hospitales, 47 centros de imágenes y más de 100 otras entidades de imágenes en todo Texas. Nuestra sólida oficina comercial está creciendo y prosperando.
IT Help Desk Analyst
- Disponible en: Fort Worth, Texas, EE.UU.
- Tiempo completo
- $50k - $60k
Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas’ administrative and physician users to ensure the effective performance of computer information systems and workstations.
Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, solving basic or routine issues, and answering general questions about computer system functionality.
Tier 2 support includes solving more advanced issues not requiring coding or engineering-level expertise, remote and on-site desktop support, and researching technical issues through healthcare partner help desks, vendor support, vendor websites, peer-to-peer interaction, and knowledge base searches.
Key Roles / Responsibilities:
• Provide end user support via the IT Service Management System by processing trouble ticket activity and work orders as required. Log all calls and resolutions and respond to all help desk calls in a timely manner.
• Serve as the initial point of contact for troubleshooting hardware and software issues.
• Provide direct support service, repairs and maintenance of computer hardware and peripheral equipment. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
• Manage and deploy computer baseline image for end users.
• Maintain up-to-date virus protection on desktop and laptop computers.
• Troubleshoot basic network connectivity issue, monitor network services and infrastructure, and respond to network emergencies.
• Manage Microsoft Active Directory User and Computer accounts and password administration. Create and maintain network users, directories, and security by conforming to established guidelines.
• Maintain end-user training documentation and Service Management knowledge base articles.
• Provide downtime communications when needed.
• Regular and timely attendance
• Contribute to IT project initiatives as a dedicated team member.
• Fulfill additional responsibilities as required to keep our IT operations running smoothly.
Required Education, Experience, and Qualifications:
• Flexibility to provide 24/7 365 coverage.
• Education: Associate’s Degree; Bachelor’s Degree in Computer Science or related field; and/or equivalent IT work experience. CompTIA A+ certification is a plus.
• Experience: ITIL foundation or other IT vendor certifications preferred but not required.
• Ability to work effectively based on management direction as well as to work as a strong team contributor.
• Ability to communicate effectively with customers, internal technology teams and end-users; proven experience installing software, security patches, and updates.
• Ability to configure and deploy PC’s and peripheral devices; strong organizational skills; ability to learn quickly and efficiently as a team player with minimal supervision
• Ability to multitask based on priority; customer focused and detail oriented.
• Solid experience with computer hardware, mobile devices, and current Windows Operating Systems.
• Proficiency in the Microsoft Office Suite and familiarity with Active Directory/Administrative Tools.
• Experience with Remote support tools and Ring Central or cloud Voip phone que systems.
• Commitment to a minimum 40-hour work week, unless otherwise instructed
Working Conditions:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 30 pounds at times.
• Physically able to install equipment, including under desks.
• Move Computer throughout the buildings and as directed.
• Must be able to follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to peers and staff.
We value our local community of Fort Worth, TX, and are committed to providing opportunities
Paralegal
- Disponible en: Fort Worth, Texas, EE.UU.
- Part-Time
- $28.50 / hr
Come join our team! Radiology Associates of North Texas (RANT) is the largest private practice radiology group in the country. We pride ourselves with having a stellar culture, optimum work/life balance, and is overall a fun and rewarding place to work.
RANT is looking for a Paralegal to work with our Operations Department. Our top candidate will have excellent communication skills, stellar writing ability, and understands contracting and medical terminology. This position will report directly to and work closely with the Chief Operating Officer to write/create letters of agreement, review Professional Service Agreements (PSA), and maintain our catalog of written correspondence so it can be easily accessed. This position will work towards implementing RANT initiatives and will use strategies to improve overall contract management.
The Role:
- Perform tasks associated with Creating Professional Service Agreements (PSAs)
- Summarizing and articulating pertinent information for executives
- Creating letters of agreement, professional services agreements, and other legal documents for execution
- Working with clients to preparing and finalize documents
- Managing a database for organizing and archiving the documents related to completed contracts
- Keeping track of changes in legal framework and providing timely updates on these changes
- Perform tasks associated with Auditing PSAs and Financial Implications
- Maintain current list of contracts/PSAs
- Scheduling meetings with appropriate leaders at RANT to go over status and needs regarding contract management
- Provides support and communication to client facility contacts on contract status
- Coordinates with client facility contacts for completing contracts as needed
- Perform tasks associate with Managing and Maintaining Contracts/PSAs in a Database
- Reviews content of contracts and coordinates with Accounting the correct invoicing to clients
- Coordinate and schedule routine meetings with appropriate leaders/departments to inform and assist where needed
- Performs tasks associated with the preparation of supporting documents, reports and presentations to leadership and the board as needed
A Little More About You:
- 2 years of related experience
- Associate degree in Paralegal Studies or related field
- Paralegal certificate
- Ability to manage time effectively with attention to detail
- Keep on task and organize work while providing stellar customer service
- Maintain composure while working on deadlines
- Proficient with Microsoft Office Suite or related software
A Bonus if You Have:
- Experience in a medical field
- Knowledge of radiology and medical terminology
Representante de acceso al paciente
- Disponible en: Fort Worth, Texas, EE.UU.
- Tiempo completo
- $18.00 - $22.00 / h
This position is for the evening shift: 3pm – 11:30pm
The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/365 environment.
- El representante debe tener conocimientos de informática y tener la capacidad de realizar múltiples tareas y aprender múltiples aplicaciones de software.
- Contestar teléfonos para brindar apoyo a las instalaciones de los clientes, tecnólogos y médicos.
- Capaz de tomar decisiones acertadas con los hechos disponibles.
- Actuar como enlace entre médicos, hospitales, clínicas y soporte de TI.
- Proporcionar un excelente servicio al cliente, documentar/abordar problemas de manera oportuna/profesional.
- Ayudar con el inicio adecuado del médico de IR y el envío de casos.
- Supervisar los sistemas de correo electrónico y mensajería y responder adecuadamente cuando sea necesario.
- Capacitación en el trabajo proporcionada
Calificaciones:
- Graduado de escuela secundaria o equivalente de GED
- Se prefiere experiencia trabajando en un entorno sanitario.
- Terminología medica
- Experiencia en Call Center una ventaja
- Atención a los detalles
- Se requieren excelentes habilidades de comunicación.
- Excelentes habilidades para escuchar y resolver problemas.
- Debe tener habilidades de seguimiento y resolución de problemas superiores al promedio.
- Capacidad para gestionar múltiples prioridades y funcionar como jugador de EQUIPO.
- Debe poder escribir un mínimo de 30 palabras por minuto.
- Debe poder realizar múltiples tareas bajo estrés.
- Los registros médicos electrónicos (EMR) experimentan una ventaja
- Excelente etiqueta telefónica
Physician Scheduling Coordinator
- Disponible en: Fort Worth, Texas, EE.UU.
- Tiempo completo
- $21.00 - $25.00
Resumen: This individual assists with the 24/7/365 physician scheduling function for the assigned RANT regions. This includes the handling of vacation requests, on-call time, onsite staffing scheduling, remote coverage scheduling and coordination of the filling of needed add-pay shifts. This position interacts constantly with many of the physicians, payroll, and Credentialing departments and many other associated stakeholders.
Funciones esenciales:
- Efficiently and effectively enters and assists to build schedules for physicians within the RANT scheduling application(s).
- Facilitates approving and tracking requests for vacation time and additional earned time off.
- Coordinate physician swaps and payroll transfers.
- Accommodates provider scheduling preferences based on scheduling processes, when possible.
- Updates reports as needed and requested by physician scheduling and payroll representatives, and Physician Scheduling Manager.
- Responsible for scheduling physician add-pay shifts.
- Complete scheduling requirements while minimizing unnecessary additional compensation.
- Stays informed about the Credentialing status of each physician, using that knowledge to appropriately staff at each facility.
- Provides information to new physicians about the physician scheduling process as needed.
- Develops strong relationships with physicians.
- Distributes the physician schedule to internal and external stakeholders, as requested.
- Work closely with HR/Payroll/Credentialing when new physicians are added, and physicians are terminated.
- Regular and timely attendance.
Calificaciones:
Educación: High School or GED equivalent; Bachelor’s degree preferred
Experiencia: Prior experience in medical environment required with min of 1 year scheduling experience
Habilidades/Conocimientos: Strong verbal and written communication skills, ability to manage competing priorities
Referral Coordinator / Prior Authorization Specialist
- Disponible en: Fort Worth, Texas, EE.UU.
- Tiempo completo
- $18.00 - 22.00 / hr
Resumen: Responsable de programar los procedimientos de IR y apoyar a los médicos, enfermeras y pacientes del departamento de IR.
Funciones esenciales:
- Programe pacientes para procedimientos de IR
- Comuníquese con los pacientes, el consultorio del médico, la compañía de seguros y los datos demográficos del administrador externo para tener registros de pacientes completos, precisos y que cumplan con las normas.
- Asegúrese de recibir una orden por escrito con información específica.
- Verificar la cobertura del seguro, así como obtener un número de precertificación para el trámite.
- Obtenga el historial de salud, los datos demográficos, las alergias conocidas, los medicamentos y las afecciones del paciente actualizados.
- Confirme la cita un día antes del procedimiento para mantener el cronograma funcionando sin problemas.
- Actuar como enlace entre el consultorio del médico remitente y el paciente al manejar todas las preguntas o inquietudes antes del procedimiento para maximizar el tiempo de los médicos para los procedimientos.
- Maneje todo el papeleo necesario para complementos el mismo día.
- Asegurar que las áreas/recursos del hospital estén disponibles al momento del servicio, sin conflictos.
- Coordinar con el consultorio del médico remitente o con el paciente para asegurarse de que se les indique que suspendan los medicamentos adecuados y garantizar que se obtenga la autorización.
- Asegúrese de que el paciente haya recibido instrucciones de preparación específicas, junto con la hora del procedimiento, qué esperar el día del procedimiento y dónde registrarse.
- Obtenga imágenes previas, de instalaciones externas, para que estén disponibles antes de programar el procedimiento.
- Organizar el ingreso al hospital e ingresar información en el sistema de información del hospital según sea necesario.
- Reprogramar o realizar un seguimiento de los pacientes según las indicaciones.
- Obtener informes de procedimientos y actualizar la historia clínica del paciente.
- Solicite películas y gráficos de Registros médicos según las indicaciones.
- Enviar informes de laboratorio al médico remitente.
- Cumplir con la normativa hospitalaria en cuanto a pacientes y programación.
- Comunicarse con médicos y enfermeras para mantenerse actualizados sobre los cambios necesarios.
- Interpretar los requisitos del proveedor del plan para los procedimientos de precertificación.
- Se requiere asistencia regular y oportuna.
- Servir como recurso para la oficina comercial para obtener ayuda con preguntas de codificación.
- Ayudar con el mantenimiento de la hoja de codificación de cargos.
- Monitorear el almacenamiento de registros médicos relacionados con esta área de la práctica.
- Proporcionar un alto nivel de servicio al cliente a pacientes, médicos/PA/NP/enfermeras, consultorios de médicos remitentes, personal del hospital, compañeros de trabajo de RANT y todos los proveedores de servicios externos.
- Definir problemas, recopilar datos, establecer hechos, sacar conclusiones válidas.
- Capacidad para resolver conflictos de programación y preocupaciones del paciente.
- Objetivos del grupo de apoyo, departamento y empresa.
- Hacer recomendaciones e implementar procesos para mejorar el flujo de trabajo.
- Asistir y participar activamente en las reuniones según sea necesario.
- Garantizar la eficiencia y precisión de los datos.
- Mantener una excelente comunicación entre médicos y enfermeras.
- Objetivos del departamento de soporte y de la empresa.
- Hacer recomendaciones y/o sugerencias para mejorar los procedimientos.
- Ayudar al departamento según sea necesario en proyectos especiales.
- Asegúrese de que el equipo esté en buen estado de funcionamiento.
Calificaciones:
Educación: High school graduate or GED; CPT and ICD-10 certification preferred.
Experiencia: One to three years related medical office or clinical assistant experience in a high volume environment, or equivalent combination of education and medical office experience.
Habilidades/Conocimientos: Mathematical skills, good verbal and written communication skills. Must be detail oriented, and able to work in a fast-paced environment. Able to manage multiple priorities and personalities. Function as a team player.
